Frequently Asked Questions
Returns, Exchanges and Order Modifications:
Please read carefully as there are no exceptions to the following policies.
In most cases orders are shipped within 1-5 business days after being placed. Once the package leaves our facility, it is in the hands of the shipping company, USPS.
If your order does not arrive within USPS's timeframes, you should contact your local post office for more information.
...before contacting Grafixpressions:
For orders placed within the United States, please allow up to 15 business days for your order to arrive before contacting us regarding the status of this order as it is in the hands of USPS and we can not offer any additional information. For orders placed outside the USA using the default shipping method, allow 21 business days for order arrival. FYI, depending on what products are ordered, default shipping may not include tracking information.
What do I do if the item I received differs from the product I ordered?
If you were sent the wrong product, please email us right away. In the email you must include a clear photo of the product in question. We’ll review your order and if the fault was our own, get the correct product shipped out to you as soon as possible. If the product was already installed, or if you cannot provide a clear photo of the product in unused condition, we are not able to offer a refund or exchange.
If you ordered the incorrect product or are unhappy with the color, size or fitment, unfortunately we cannot allow a refund or exchange as each product is made to order and cannot be re-used or re-sold. Details are explained in each product listing. For t-shirts, a link explaining sizings, as well as garment and design color is available from each t-shirt product page. Please make sure to double-check your order as well as the product descriptions before placing your order to ensure you are ordering the correct product(s). If you are unsure, you can always email us or give us a call (860-249-1560) to answer any questions before ordering, we'd be happy to clear any questions up before the order has been placed.
What do I do if the item I received is damaged?
If any of your products arrive damaged please email us right away. In the email you MUST include a clear photo of the damage. We’ll review your order if the issue was no fault of your own, get a replacement product shipped out to you as soon as possible. If the product was already installed, or if you cannot provide a clear photo of the product, we are not able to offer an exchange. Grafixpressions policy is to replace any damaged products with the exact same product (if they arrive damaged or have a fault within a reasonable time frame after receiving the product), not refund them. There are no exclusions to this policy.
I tried to install the product, but ruined it in the process, is there anything you can do?
Unfortunately we are not held responsible for a failed installation. We highly recommend you read our installation instructions (links are below in the FAQ) or watch our videos on YouTube before attempting installation. Some products require more skill or patience to install, such as headlight or taillight overlays and should be installed by a professional if you do not feel comfortable doing it yourself.
If you have any questions at all before installing our products, please email us and we’ll help in any way you can.
Again, there are no returns, refunds or exchanges for failed product installation.
I bought the wrong sized JDM emblems, what do I do?
Unfortunately there are no returns on our JDM emblems (front/rear/steering/key), we provide all of the sizes and information to help you choose the correct emblems for your car. If there are any questions at all, email us and we’d be happy to help you select the correct parts for your vehicle to make sure you get the correct product.
I made a mistake with my order, how do I correct it?
If you made a mistake with an order you placed, email us within 24 hours with your order number and full name along with the problem with your order, we will do all we can to accommodate the correction. Please note, if you do not contact us within 24 hours, we cannot guarantee that your order has not already shipped.
Note: There are absolutely no returns for custom orders unless they are damaged.
Regarding Order Processing & Shipping:
FYI: GRFXP is open from 9am – 7pm EST, Monday & Tuesday, 9am - 5pm Wednesday-Friday. We are not open on weekends or holidays, orders will not be attended to until the next business day.
How long does it usually take until my order is processed?
Since all of our stickers and t-shirts are made-to-order, please allow 1-5 business days after the order has been placed for your order to be processed and shipped out, regardless of the shipping method chosen. You will receive an email when your order ships as well as a message via Facebook Messenger (if you allowed it at checkout). Once the order ships, it is then in USPS's hands. This can take anywhere from a few days to a few weeks to arrive depending on where you are located. If you are close to Connecticut you can expect the order to arrive shortly, while if you are in California or outside of the US, it can take a week or more. We suggest altering the shipping method if you need your order to arrive sooner, or be trackable.
How long does it take until my T-Shirt order is designed and processed?
All of our T-Shirts are hand made after the order is placed. This allows us to offer our customers the ability to truly customize their T-Shirt with many different color combinations and choices. Because of this, in some cases T-Shirts can take up to a week to be made. Please allow extra processing time for any order containing a T-Shirt.
How long does it take until my CUSTOM order is cut and processed?
Custom orders take longer to process, as there is setup time and design work that needs to be completed first on our end. Custom orders can take anywhere from 2-5 business days to be processed and shipped.
Why is it that I haven’t received a tracking number?
Unless you pay for the alternative shipping method that provides a tracking number or the order is large enough to be sent in a box or padded envelope, you will not receive one. Our default shipping for sticker orders uses USPS First Class mail which does not allow for tracking envelopes. If you ordered any products larger than a sticker, you should receive tracking information. Tracking will be sent to you via an automated email as well as via Facebook Messenger (if you signed up for it during checkout).
How do I change my shipping method?
You will be presented with different shipping options when checking out.
Damage due to use of products:
Grafixpressions will not be held responsible for any damage that may occur due the installation or use of any of our products. The purchaser assumes all responsibilities, including any long term damage that may be believed to be caused by our products. The purchaser also assumed all legal issues that may arise with products such as tints and overlays that may have specific laws in the country or state the customer lives in, etc. We stand behind the quality of our products and will replace any products that arrive damaged or has any quality issues.
Other General Questions:
How do I install my sticker or overlays?
Installation instructions for installing the products we offer are can be viewed here.
How do I find out about new products, sales or updates to the website?
We actively post on Instagram, Facebook and Twitter. You'll also have a chance to ask questions, post comments and interact with our staff. You can also email us to become an "Exclusive Member" which entitles you to special offer and discounts.
What forms of Payment do you accept?
If you are visiting our retail location, we accept cash, money orders and all major credit cards as well as Apple and Android Pay. If you are purchasing our products online via GRFXP.com, all major forms of payment are accepted including Apple Pay.
Does Grafixpressions offer military discounts?
Grafixpressions is proud to honor our veterans and active members of the US Military with a savings on their online orders. Email us by clicking here and include a photo of your military ID, we'll send you a unique discount code to receive a 10% discount on your order.
Where is Grafixpressions located?
We're open Monday & Tuesday from 9am - 7pm, Wednesday - Friday 9am - 5pm EST. Closed weekends and US holidays.
11 Ward Street
East Hartford, CT 06108
If you have any other questions that were not answered here, please send us an email and we’d be happy to answer it!